Terms of service

1. Purpose

PrintIOS is an online software for print shops and graphic workshops: orders, quotes, production, delivery, collection, customers, online store and print sync agent (PrintiosSync). The service is accessible through a workspace dedicated to the Customer at “subdomain.app.printios.ma”.

2. Workspace creation and trial period

The Customer requests their workspace from the printios.ma website (WhatsApp or form); the Publisher creates it and sends the access. They benefit from a 7-day free trial, without commitment or payment method. At the end of the trial, without a plan subscription, the workspace is suspended; data is kept for 30 days then deleted.

3. Plans and prices

Current plans are: Starter (300 MAD excl. VAT per month, or 250 MAD excl. VAT per month on a yearly commitment); Pro (690 MAD excl. VAT per month, or 575 MAD excl. VAT per month on a yearly commitment); Business (1,490 MAD excl. VAT per month, or 1,240 MAD excl. VAT per month on a yearly commitment). Prices are excl. VAT; the VAT in force in Morocco applies. Each plan has usage limits (users, monthly orders, storage, points of sale) described on the Pricing page. The Publisher may change prices with 30 days' notice; the change applies at the next renewal.

4. Payment

Payment is made by bank transfer, monthly or yearly in advance, upon invoice. The plan is activated on receipt of payment. In case of payment more than 15 days late, access to the workspace may be suspended until settled, without data deletion for 30 days.

5. Term, plan changes and cancellation

The monthly subscription renews tacitly each month and can be cancelled at any time, free of charge, effective at the end of the current month. The yearly subscription runs until its end date. Upgrading is immediate with pro-rata billing; downgrading takes effect at the next renewal subject to the new plan's limits.

6. Publisher's obligations

• Provide a service available 24/7, excluding planned maintenance announced at least 24 h in advance and force majeure, with a monthly availability target of 99.5%.
• Host the Customer's data in a dedicated database and storage space, and perform backups at the plan's frequency.
• Provide support according to the subscribed plan, during the hours shown on the website.
• Not access the Customer's data except at their request for support, or for strictly necessary technical operations.

7. Customer's obligations

• Provide accurate information at signup and keep it up to date.
• Keep their credentials and those of their users and service accounts confidential; any action performed from their workspace is deemed performed by them.
• Use the service in accordance with the law, in particular regarding their own customers' personal data, and not upload unlawful content.
• Hold the rights to the files uploaded for printing.

8. Data and reversibility

The Customer remains the owner of their data. They may export it at any time (CSV from the application; full export on request). On cancellation, data is kept 30 days to allow export, then permanently deleted, backups included within an additional 30 days.

9. Liability

The service is provided as is, under a best-efforts obligation. The Publisher is not liable for indirect losses (loss of revenue, customers, or data resulting from non-compliant use). In any event, the Publisher's liability is limited to the amounts paid by the Customer over the last twelve months. Integrations with third-party carriers (Ameex, Olivraison, Ozone Express…) depend on their respective services; the Publisher is not responsible for their unavailability nor for the amounts they actually collect.

10. Intellectual property

The software, its documentation, trademarks and content remain the exclusive property of the Publisher. The Customer has a non-exclusive, non-transferable right of use for the duration of the subscription.

11. Service evolutions

The Publisher continuously evolves the service. Updates are deployed without Customer intervention. Substantial features removed are subject to 60 days' notice.

12. Governing law

These terms are governed by Moroccan law. Failing amicable resolution, any dispute is brought before the competent courts of Casablanca.